How to fix an empty or inaccessible Library

Written by Romain | Updated

The Library pane may appear blank, display an error message, or fail to load content due to insufficient permissions or configuration issues. This article guides you through troubleshooting steps to diagnose the root cause and restore access to your Library content. 

Root cause

Permission issues

The most likely root cause for an empty Library pane is an access issue. To confirm the behaviour, go to the UpSlide Settings > Library. Make sure Use team settings is checked to ensure the Library path you see is correct. Then, hover your mouse on the icon at the end of the Library path.

Library_-_The_Library_does_not_exist.png

Below is a list of all the icons you can see and their respective meanings.

mceclip2.png
You have access to this path.
mceclip4.png
The path does not exist or is inaccessible.
mceclip1.png
The path can't be accessed, but a copy of its content is accessible on your machine. 
mceclip0.png
You do not have permissions to access this path
mceclip6.png
Administrators only. You have access to the Library but cannot edit its content.
mceclip5.png
Administrators only. You have read and write access to this Library.

 

If you can't access the Library and see a red cross in the Settings, the following error message will be visible in the Library pane.

Library cannot be accessed.png

No Library set up

Unlike permission issues, where the Library exists but access is restricted, this error indicates that the Library configuration is missing from your UpSlide settings. This can be because the shared location hasn't been created by your administrators or because it hasn't been added to your team's settings.

If that is the case, the following error message will be visible in the Library pane.

mceclip0.png

Solutions

If you don't have the right permissions

If you suspect you do not have access to your Library content, follow the steps below to troubleshoot the issue.

Open UpSlide Settings, then go to Library to view the list of Library paths. Test the different paths in your browser for SharePoint or in the File Explorer for file systems. If you have different paths, make sure you test all of them.

  • If you can't access the folders, reach out to your IT to request read access, or read and write access if you have an administrator license.

If you have access to the path, try copying and pasting an element from the folder on your desktop. 

  • If you can't copy and paste an element from your shared path, you do not have the right access for UpSlide to read the content. Reach out to your IT to request read access, or read and write access if you have an administrator license.

Check that you are connected to the internet or network. 

  • If you aren't, UpSlide will not be able to access the content. Try again after connecting to the internet.

If your Library is stored on SharePoint, open UpSlide Settings, then go to Library. At the top, you should see a mention Logged in SharePoint as [your email address].

  • If you can't see this mention, UpSlide hasn't been able to create the authentication token required to access your content. Exit all your Office applications and reopen the Library pane to force the authentication to appear. There might be a Microsoft authentication pop-up during this step. Do not close it, or UpSlide will not be able to create the token.

If your Library has not been set up yet

If you get the message indicating that your Library hasn't been set up yet, reach out to your administrator or project manager to know if this is expected. 

If you know the path to your Library but can't see it in your Settings, you can add it yourself until the team settings are updated.

  • Open UpSlide Settings, then go to Library.
  • Uncheck Use team settings to make the button clickable, then click Add library.
  • Enter the path for your Library and enter a Library name.