Need help with UpSlide? This article explains how to contact our support team and troubleshoot any issues you might encounter.
Our support team is available via email Monday through Friday:
AEST: 5 PM – 8 AM
CST: 4 PM – 7 AM
CET: 9 AM – 12 AM
ET: 3 AM – 6 PM
PT: 12 AM – 3 PM
Contact support directly from UpSlide
To contact us:
- Open any Office application.
- Go to the far left of your UpSlide ribbon and click the help button.
- In the drop-down, select the “contact support” button.
If your default email application is the new Outlook, you may see an error message when trying to use this functionality.
Due to technical limitations in the new Outlook, the application doesn’t allow automatic creation of emails with attachments. The Contact support functionality includes application logs, which are helpful for the investigation. Therefore, the functionality doesn’t work with the new Outlook.
In that case, if you click Continue, a folder containing a pre-prepared .zip file of your logs will open, and a new email will appear. Add the .zip file as an attachment, then explain your issue before sending your request to our team.
Contact support via email
Our team is available at the address support@upslide.com.