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  1. UpSlide Help & Support
  2. I have an issue

I have an issue

Do you have a problem? Find all the solutions here.

Most common issues

  • I can't see UpSlide toolbar
  • Summary
  • Activation and renewal
  • I can't see the Library's content
  • I don't have the latest templates or Excel styles
  • UpSlide panes are not displayed properly
See all 7 articles

Advanced Issues

  • Corruption of installation when using Microsoft Defender (ATP)
  • Language and spell check in PowerPoint
  • I can't update my PowerPoint, my Excel file crashes
  • I can't apply a Number Format in my Excel file
  • PowerPoint's 'Paste as Picture' or 'Save as Picture' adds unwanted space to the resulting image
  • UpSlide is slowing down Office Loading Times
See all 8 articles

Known Excel Link issues

  • (READ FIRST) Linked image changes appearance after update
  • Dots appear in exported charts when PPT is converted to PDF
  • Images are resized when saving as PDF
  • Link Excel to Word - Object has been deleted error
  • Office build 13328.20292 interferes with linked charts
  • Scaling bug - Exports are blank or cropped

Known Power BI issues

  • Power BI to PPT's update pane is blank or frozen

Miscellaneous

  • Co-authoring in Office with UpSlide
  • UpSlide Support tool
  • Auto-update not working
  • ProgramData and AppData folders

Others

  • Office native discrepancies when exporting from Excel to PowerPoint/Word
  • 'As shown when printed' vs 'As shown on screen' mode
  • Impact of zoom level/Windows scaling

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