Office build 13328.20292 interferes with linked charts

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Written by Romain | Updated

The build 13328.20292 released on 10/27/2020 by Microsoft has a bug which interferes with our Excel Link for charts.

Update
This issue is corrected by UpSlide v6.6.12.10 since November 9th
The bug has been acknowledged and fixed by Microsoft in their next builds for Insider and Current Channel.

Issue

If you try to export a new chart from Excel it will create the chart image in PPT/Word successfully. However, it won't save the link information in Excel. This means you won't be able to update the export in PPT/Word and will get the below error:

NoSourceError.png

If you have previously created chart links using older versions of MS Office they will update successfully with some limitations (go to source link won't be updated, conflicts management won't be possible).

Impacted Office versions

Important
The issue appears in build 133280.20292.
As of November 25th 2020, the Insider and Current Channel latest build have been fixed

To check the update channel you are currently on, from Excel, click on File -> Account, and check the About Excel part.
mceclip1.png

Workaround

Two options. 

  1. Either update UpSlide to its latest version (note that if automatic update are allowed for your organization, this will be done automatically).
  2. Or downgrade Office (see below).

Determine the version you need to rollback to

The table below lists the version you need to roll back to depending on your Office update channel.

Office Canal Semi-Annual Enterprise Semi-Annual (Preview) Monthly Enterprise Current Channel Insider (Beta)
Rollback to version 16.0.12527.21236 16.0.13127.20638 16.0.13127.20638 16.0.13231.20418 16.0.13279.20004

Downgrade Office 

  • Open the windows menu and open a command-line prompt (see picture below)
  • Copy-paste the following command line to downgrade your Office version (make sure to replace the underlined build number accordingly to the previous table)
C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe /update user updatetoversion=16.0.13231.20418
  • Check that office has been effectively rollbacked by going again into File -> Account