You may notice your UpSlide version is different to a colleague or simply suspect you're not on the latest version. UpSlide has an automatic update system which will, if enabled by your IT, automatically upgrade your version to use our latest features and bug fixes.
Important
To update and install a new version, UpSlide needs all Excel, PowerPoint and Word applications to be closed.
Best practice
Please follow the steps below to make sure you get the new version installed:
- Restart your computer in the morning before using any application
- Open only one PowerPoint or Excel file
- Wait a few seconds and close the file
- Make sure the PowerPoint process is not running in the background (see below)
- Open only one PowerPoint or Excel file
- The new version should be installed
Check the processes
If your UpSlide version did not update, it might be because some Office processes are still running in the background. This can happen even if you close the applications manually and they don't appear to be running.
To check that all Office applications are properly closed:
- Hit Ctrl+Shift+Escape to open the Task Manager
- Go in the Details tab and check if any EXCEL.EXE/POWERPNT.EXE/WORD.EXE process is still running
- End the process using the End Task button