I can't see the Library's content

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Written by Romain | Updated

This article will help you configure your UpSlide to access the library's content.

Unable to access libraries.

When you open the Library pane, you see the error below.

Library cannot be accessed.png

If you open the UpSlide Settings, you will see a red cross or a lock at the right of the Library path to indicate it can't be accessed.

Library_-_The_Library_does_not_exist.png

To troubleshoot this issue:

  • Check that you have access to the shared folder mentioned.
    • If you don't have access, contact your IT department or click Send request in the Library pane. 
  • Check that you are connected to the internet or network. 
    • If you aren't, UpSlide might be unable to access the shared folder.
  • If your Library is stored on Sharepoint, you will be prompted to authenticate to the SharePoint site. 
    • If you have clicked on the authentication popup, you will see a mention Logged in as... in Settings > Library under the Library paths.
    • If you haven't, you can exit your Office applications and reopen the Library pane to force it to reappear.

Your library is not set up yet

If you do not have any Library configured when opening the Library pane, you will see the below image:

 mceclip0.png

  • Clicking on the Set it manually link will open the Settings window
  • You can configure a new library by clicking the Add library button
  • Add the shared drive / SharePoint path your team are using to store library content

Library_-_Empty.png

 

Icon key

Once you have added a Library, you will see an icon displayed at the end of the path when in the settings pane. Here are the different icons UpSlide uses to describe the connection status to the library.

mceclip2.png You can access this library.

mceclip4.png This folder does not exist or is inaccessible.

mceclip0.png You do not have permission to access this folder.

mceclip1.png The folder can't be accessed, but a copy of its content is accessible on your machine. To fix this, you must sign in when prompted at the start of the Office application.

mceclip5.png (Administrator only) You can access and edit this library.

mceclip6.png (Administrator only) You can access this library, but you cannot edit it.