When you upgrade or downgrade Office, a repair might be necessary to make Add-ins work properly. The UpSlide Excel Link can stop working and show one of the errors below.
Examples of the issue
- Example: Upgrade Office 2010 to 2013 without removing Office 2010. If you later uninstall Office 2010, you can encounter this message:
- Another Example: Install Lync 2013 on a computer with Office 2010 installed. UpSlide may display this error message when you try to export a chart into Word or PowerPoint:
In other cases the export simply won't work, and the update will display the following message:
Solution 1: Repair Office installation
This solution is also recommended by Microsoft when uninstalling an Office product, whilst keeping another one (cf. message below).
Solution 2: Edit Registry
Open the Registry Editor, and go to HKEY_CLASSES_ROOT\TypeLib\ Hive.
On this Registry Hive, you will find three subkeys, one for each Office Application:
- Excel: HKEY_CLASSES_ROOT\TypeLib\{00020813-0000-0000-C000-000000000046}\
- 1.7 is for Office 2010
- 1.8 is for Office 2013
- 1.9 is for Office 2016
- Word: HKEY_CLASSES_ROOT\TypeLib\{00020905-0000-0000-C000-000000000046}\
- 8.5 is for Office 2010
- 8.6 is for Office 2013
- 8.7 is for Office 2016
- PowerPoint: HKEY_CLASSES_ROOT\TypeLib\{91493440-5A91-11CF-8700-00AA0060263B}\
- 2.a is for Office 2010
- 2.b is for Office 2013
- 2.c is for Office 2016
- Outlook: HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\
- 9.4 is for Office 2010
- 9.5 is for Office 2013
- 9.6 is for Office 2016
- Office Common: HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}}\
- 2.5 is for Office 2010
- 2.7 is for Office 2013
- 2.8 is for Office 2016
- COM Interfaces:
- HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C033A-0000-0000-C000-000000000046}\TypeLib\Version
- 2.5 if for Office 2010
- 2.7 is for Office 2013
- 2.8 is for Office 2016
- HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C0339-0000-0000-C000-000000000046}\TypeLib\Version
- 2.5 if for Office 2010
- 2.7 is for Office 2013
- 2.8 is for Office 2016
- HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C033A-0000-0000-C000-000000000046}\TypeLib\Version
Keep only the Key that follow the Office Version you are using.